Frequently Asked Questions

Everything you need to know about shopping at Borjan

How can I track my order?

Once your order is dispatched, you will receive a tracking number via email and SMS to monitor your shipment's progress in real-time.

What is Borjan's return and exchange policy?

We offer a 14-day return and exchange policy for unworn items in their original packaging. Please ensure you have the original receipt for processing.

What payment methods do you accept?

We accept Cash on Delivery (COD), major credit/debit cards, and popular mobile wallet options to ensure a seamless checkout experience.

How do I determine my correct shoe size?

You can refer to our comprehensive Size Guide available on every product page, which provides measurements in both EU and UK standards.

Do you offer international shipping?

Currently, we primarily ship within the country; however, please contact our customer support team for specific inquiries regarding international delivery options.

What should I do if I receive a defective product?

In the rare event of a quality issue, please contact our customer service within 48 hours of delivery with photos of the defect for an immediate replacement.