Returns & Exchanges

At Borjan, we strive to ensure your satisfaction with every step of your fashion journey. If you are not completely happy with your purchase, you can return or exchange items within 14 days of delivery provided they are in original condition.

Return Process

• 1.
  Initiate Request

  Contact our customer support team or visit our online portal to provide your order number and the reason for your return.

• 2.
  Pack the Item

  Securely place the unworn footwear or accessory in its original packaging, ensuring all tags and invoices are included.

• 3.
  Ship the Package

  Drop off your package at an authorized courier partner or visit any Borjan retail outlet for an immediate physical inspection.

• 4.
  Quality Check & Refund

  Once our team verifies the product's condition, we will process your exchange or issue a refund to your original payment method within 7-10 business days.